Nod for claims adjusters

You worked the claim. Nod wrote the file notes.

An adjuster's day is calls: the carrier assignment, the claimant, the contractor, the plumber, the attorney's paralegal. Almost none of them get written up until the evening, and by then the detail that mattered is a paraphrase. Nod captures them from your Mac's own audio — including phone calls on speaker, with no bot in anything — and hands back the file notes while the call is still fresh.

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  • Every call on a claim, in one place you can ask
  • What the contractor quoted, in their own words
  • The follow-up you owe the claimant, before it slips
  • What changed between the first inspection and the second

  • For field adjusters

    “What did the policyholder say the damage was?”

    Taken on site, on a phone on speaker, and written up before you're back at the desk.

  • For desk adjusters

    “What have we told this claimant so far?”

    Every call on the claim in one place, so the fourth conversation doesn't contradict the second.

  • For claims managers

    “Which claims had a coverage question raised and never answered?”

    Ask across the team's calls and find the ones drifting before they become complaints.

Ask it the way you'd say it.

  • What did the policyholder say the damage was?
  • What have we told this claimant so far?
  • Which claims had a coverage question raised and never answered?
  • Which files am I waiting on an estimate for?

A day with Nod

Four moments where the notes would otherwise be on you.

  1. 08:40Assignment call

    Start the file from the call, not from memory.

    • Cause of loss, date of loss, and what the desk wants checked
    • Captured while you're still driving to the first inspection
    • Nothing joins the call and nothing is stored as audio
  2. 10:15Claimant call

    Listen properly, because you're not typing.

    • Their wording, which is the part that decides coverage
    • The aside they drop in passing, still in the transcript
    • Works on a phone call as long as it's on speaker
  3. 14:00Contractor on site

    The numbers, captured while your hands are full.

    • Scope, line items, and what they say is pre-existing
    • No typing on a ladder, no notes rewritten from memory
    • Ready to compare against the estimate when you sit down
  4. 17:30Ask Nod

    Question the caseload, not one file at a time.

    • “Which files am I waiting on an estimate for?”
    • “Who mentioned prior damage this month?”
    • Answers across every call, with the note they came from

File notes

The write-up you were going to do tonight

The backlog on a claim is rarely the inspection — it's the six calls around it that never got written up. Nod ends each one with what was said, what you committed to, and what you're waiting on, so the file note is a thing you edit rather than a thing you reconstruct at nine in the evening.

Ask Nod

Ask the caseload, get the file

“Which claimants mentioned damage before the date of loss?” is a question no claim system answers, because nobody fills in that field. Nod answers it from what was actually said on the calls, and shows you which conversation it came from so you can open it and check before you rely on it.

Claim memory

Every conversation on the claim, in one place

A claim is an assignment call, an inspection, a contractor, a re-inspection, and a supplement two months later. Nod holds the whole arc, so picking a file back up — or handing it to someone else — doesn't depend on how good your notes were that Tuesday.

Not a recorded-statement system, and not pretending to be

Worth being exact about, because this is a regulated corner of the world. Nod is notes for your calls — the assignment call, the contractor, the follow-up. It is not a recorded-statement platform: there is no chain of custody, no verbatim certified transcript, no retention schedule you can hand to a carrier, and no connection to a claim system. If your carrier requires a statement taken on an approved platform, take it there and use Nod for everything around it. Nod captures the audio your Mac is already playing through native macOS APIs, so nothing dials into the call or shows up in the participant list. Each segment goes through a European proxy to hosted transcription, and Nod discards it when the text comes back. No model trains on the data. Groq may retain transient error or abuse logs for up to 30 days unless Zero Data Retention is enabled. Only the transcript and summary are kept by Nod, encrypted at rest in the EU. The full detail is on the security page.

  • No participant, no banner — Nod listens through your Mac
  • No audio stored; notes encrypted at rest in the EU
  • Nothing trained on your calls or on claimant data
  • No claim-system integration — nothing is written to a file for you
  • Consent is yours to handle, and it matters more here than most places

Close the file, not the evening.

The inspection was never the slow part. Nod takes the write-up and the recall, so the hours that went into reconstructing calls go into working the next claim instead.

Frequently asked questions

  • Is this a recorded statement platform?

    No, and it shouldn't be used as one. Nod has no chain of custody, no certified verbatim transcript, and no retention controls a carrier can audit. Take recorded statements on whatever platform your carrier approves. Nod is for the calls around them — the assignment, the contractor, the follow-up — which today mostly get written up from memory.

  • Does it work on phone calls?

    Yes, if the call is on speaker, because Nod captures your Mac's audio rather than joining a meeting. The same is true for Zoom, Teams, Google Meet, and an in-person conversation at the kitchen table. It's a Mac app, so it has to be the Mac's audio.

  • Is there a mobile app for the field?

    Not today. Nod is macOS only, so the honest fit is an adjuster who works a laptop — desk reviews, phone calls on speaker, virtual inspections — rather than someone whose whole day is on a roof with a phone. If that's you, this isn't the tool yet.

  • Does it connect to Guidewire, Xactimate, or my claim system?

    Not yet — today you copy the note across, the same as you would now. But that is exactly the thing to talk to us about: book thirty minutes and tell us which system you're on, and we'll build the integration with you.

  • Do I still need to tell people I'm taking notes?

    Yes, and be careful here — claim calls are recorded-consent territory in a way an internal standup isn't, and some states want everyone on the line to agree. No bot doesn't mean no consent. Recording law varies by country and by state, and some of it asks everyone on the call to agree — so tell people you're taking notes. See recording consent laws.

  • Can I search across all my claims?

    Yes. Every call lands in one searchable memory, so you can ask across the whole caseload — “who mentioned prior damage”, “which files are waiting on an estimate” — instead of opening claims one at a time.

Less writing up. More claims worked.

  1. 1

    Download

    One Mac app, any Google account. No IT ticket.

  2. 2

    Take the call

    Phone on speaker or a video call. Nothing joins it.

  3. 3

    Write the file note

    From the notes, not from memory. Then ask across the caseload.

Integrations

Need it inside your claim system? Tell us which one.

Nod doesn't write into Guidewire, Xactimate, Symbility, or a carrier portal today — and if that's the thing standing between you and using it, we'd rather hear it from you than guess. Book thirty minutes with Vlad, tell us what you're on and what the file actually has to end up looking like, and we'll build the integration with you. Same for a desk that wants to roll this out to a team.

Book 30 minutes with Vladvlad@hellonod.app

Related

More detail on the keyword pages: bot-free AI note taker and AI note taker for Mac. Guides: how to record a phone call, recording consent laws, and meeting notes without storing audio. For the general tool, see the AI meeting assistant.

Nod is also built for founders, sales, product managers, and recruiters.

Useful on day one. Hard to work without by month three.

Start free on macOS, no card. Every conversation you capture today is one you can still ask about a year from now.

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