Refund Policy
Last updated: 2026-06-10
This Refund Policy explains how refunds work for paid Nod subscriptions. It supplements, and should be read together with, Terms § 7 — Pricing, billing, refunds.
Because payments are handled by our merchant of record, this policy follows the refund process of Paddle.com Market Limited ("Paddle").
1. Who processes your payment
Paddle is the merchant of record for every paid Nod subscription. That means Paddle — not Nod — is the seller on record: it processes your payment, charges any VAT or sales tax, issues your invoice, and processes any refund. Your receipt and invoice come from Paddle, and refunds are returned by Paddle to the payment method you used.
Nod instructs Paddle to issue a refund when you're entitled to one under this policy. Paddle then reviews and processes it.
2. 14-day free trial
Every new account starts on a 14-day free trial of the full product with no credit card required. You can evaluate Nod before any money is charged, so most "I changed my mind" situations are covered before you ever pay. If you don't pick a paid plan, the trial simply ends — there is nothing to refund.
3. 7-day money-back guarantee
Every paid plan comes with a 7-day money-back guarantee. If you're not happy within 7 days of your first payment, email us and we'll refund that payment in full — no reason required. This applies to your first charge on a plan, not to later renewals.
4. EU & UK cooling-off period
If you are a consumer in the EU or UK, you also have a statutory 14-day right of withdrawal from the start of your subscription, in line with consumer-rights law. To withdraw, email dmytro@hellonod.app within 14 days of subscribing. This right is in addition to the money-back guarantee above; whichever is more favourable to you applies.
5. Renewals and the rest of a billing period
Subscriptions auto-renew at the end of each billing period. You can cancel anytime — cancellation stops the next renewal, and you keep access until the end of the period you've already paid for.
Outside the windows in §§ 3–4, we don't generally refund the unused part of a billing period. We will, however, make exceptions and issue a full or partial refund for:
- Billing errors — duplicate charges, the wrong amount, or being charged after a valid cancellation.
- An unintended renewal — if an annual or monthly renewal caught you out, contact us promptly and, if you haven't meaningfully used the new period, we'll usually refund it as a courtesy.
- Service problems — a sustained outage or a case where we've materially reduced functionality you were promised.
6. How to request a refund
Email dmytro@hellonod.app from the address on your account, and include the Paddle order or receipt ID from your confirmation email. We aim to respond within 2 business days.
You can also contact Paddle's buyer support directly at paddle.net, where you can look up your purchase and request help with a charge.
7. How refunds are processed
Refunds follow Paddle's standard process:
- Refunds are returned to your original payment method — we can't redirect a refund to a different card or account.
- Refund requests are reviewed and approved by Paddle before they're issued. Most are approved quickly; larger amounts or bank-transfer payments can take longer to clear Paddle's checks.
- Refunds can be full (the whole transaction) or partial (specific items or a portion of the amount).
- Any VAT or sales tax you paid is refunded together with the refunded amount.
- Once approved, a refund usually reaches your statement within 5–10 business days, depending on your bank or card issuer.
- A refund doesn't delete your original invoice. Paddle records the refund as an adjustment alongside the original transaction for both parties' records.
8. Chargebacks
If something looks wrong with a charge, please contact us first — we can almost always resolve it faster than a bank dispute. Opening a chargeback before contacting us may lead to your account being suspended while the dispute is investigated.
9. Changes and contact
We may update this policy as our billing matures; the "Last updated" date above always reflects the current version. Questions about a charge or a refund go to dmytro@hellonod.app.